getting in contact with a true person at AA purchaser service is next to unattainable. The Web-site list a contact number, which is for cargo and that only references a Website that is certainly no help at all.
The thing is a carefully related example of this with American Airlines. I a short while ago took a visit and so they never ever got me to my desired destination.
however ihave not been privileged to improve seats on British airways Element of my flight.My locator no. is AUOANL.My spouse is amazingly unhappy after being faithful to American for over twenty years.
Flight 686 dec 26 2015 My partner & i had been advised the wrong transfer terminal gate in charlotte on plane likely to freeport in place of nassau. I went to flight attendant at the rear of counter to make clear flight. He looked at me humorous when i mentioned nassau smirked hardly ever checked out my ticket to explain Site This flight was an hour delayed so there was no hurry.
my grand mom take a flight from Ecuador 2/18/16 (prevent in Miami)in route to new York,when she was waiting around for getting her baggage what a surprise she received!!her baggage was broken and any person inside of steal some fantastic which was inside of,also the zipper was violated(damaged)she misplaced in goods that she carry it to my spouse and children Together with the Expense about $350 when she knowledgeable what transpires in AA counter in JFK NY they offered to changed her brand-new baggage with an used and previous just one that appears like they pick up within the rubbish!!.also they said that to fix takes about four weeks!
I used to be striving to get ticket for 15 12 months old son and couldn’t use Site for he was thought of minimal. I identified as client service and he or she assisted me with airline invest in. I specially asked if I necessary to terminate if I could within 24hours. This attendant claimed Certainly. I learned 4 several hours later The explanation son would wish to fly was cancelled. I referred to as back to terminate the flight the attendant informed me I couldn’t cancel flight and it was a nonrefundable ticket. I told her scenario as said above she explained she couldn’t do nearly anything. I asked to get a supervisor, I acquired 1 and described the situation, she said I couldn’t terminate it and obtain my money back she was incredibly impolite and hung up on me. I referred to as back again to talk to for one more supervisor and as I used to be talking to this supervisor she educated me that the final supervisor mentioned in her file I refused voucher. What at any time a voucher was I wasn't even certain. Then next supervisor instructed me what she thought. Hence the flight wasn’t cancelled due to the fact she mentioned to wait a few times prior to I make my ultimate selection and she would wave modifying rate to do so and I shouldn’t have any difficulties.
Had an on-line reservation set to go and when trying to post it explained to me to start out about – I known as a representative without delay and said they could see the cost I was quoted but when refreshed when up $one hundred twenty – Tough to feel that they would not stand by what they might see on the web – I ended up having to fork out the additional $a hundred and twenty due to the fact I necessary those actual flights – once again challenging to feel they would not stand beside the web price tag – pretty high priced
I desired to have a moment to connect with out the superb shopper service Connie Sanders with your Dallas office gave my spouse and I in a really demanding predicament. Connie went earlier mentioned and beyond to guarantee we had been looked after and her amount of interest to fixing our issues stuffed day was amazing, she solitary handedly restored my religion in the Business and she deserves congratulations for that operate that she does.
I am sixty two decades previous, and was with a flight from Orange County, Ca to Jacksonville, NC. All went nicely till I arrived at Charlotte,NC. Since I'd wheel chair help I had been helped normally I feel I wouldn't are. Soon after two flight were cancelled on that night I wasn’t actually confident what I would do. But due to kindness of the staff they wheeled me to consumer service both instances, And at last upon receiving the news that An additional flight wouldn't be scheduled till the early morning from the third they designed certain I had a motel paid for by american Airways which I greatly appreciated. Becoming alone was a little bit Frightening, but I built it by means of, and managed to obtain back into the airport at 5:thirty the following morning. And again this flight was cancelled at the same time. At this point I organized to just go to another city. Upon acquiring on that flight there was a electrical hearth during the cabin of your airplane, and just after staying during the air for about 10 minutes it absolutely was rotated and we were being taken off the aircraft in a very hurry.
I would like to make this report back to you. I used to be shocked which i was not able to create a report by phone. Sallianne Dale
To begin with, large thanks and shout out for your Cust Svc rep Laura. She is extremely welcoming and was equipped to deal with my trouble quickly. You must really feel very lucky to acquire her as an employee.
I appreciate you might be dealing with a merger and many staff members may very well be fewer than thrilled, but this attitude should not be check this obvious towards your clients who are only contacting for getting some help.
I have always utilized continental airways and experienced improved to American but right after this incident I don’t Believe unwell ever fly along with you fellas anymore a cockaroach with a airplain im absolutely sure everyone on facebook would wish to no concerning this even the news incredibly discustin and terrible I thought airplains had been pest contal free of charge.
I known as am. air on three/25/sixteen to check with if on the return inter-nationwide flight if I could commit the night time in the plane modify metropolis, (where we very first enter the United states right before going on to accomplish the flight household), to rest, and choose the battle up the next day Together with the exact ticket to fly home. I’ve done this prior to coming dwelling from Europe with out a dilemma. I also pointed out which i was obtaining the tickets with my visa points.